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FREQUENTLY ASKED QUESTIONS

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ABOUT OUR PRODUCTS

Who should be taking your HEART support supplements?

While our heart support supplement was initially formulated to meet the rigorous demands of bodybuilders and high-performance athletes, it is far from exclusive to them.

This supplement is ideal for anyone who is proactive about their heart health, regardless of their fitness level. 

This supplement is tailored to those who want to:

  • Support their cardiovascular system
  • Optimise heart function
  • Regulate blood sugar levels
  • Promote arterial health
  • Improve blood circulation
  • Preserve healthy blood lipid levels

Sound like something you want for yourself? Then our supplement is the perfect fit.

Why use a HEART support supplement?

Whether you're a fitness enthusiast or someone mindful of ageing healthfully, your heart can experience considerable stress. This comes from intense physical activity, dietary habits, and the natural ageing process.

Our heart support supplement is crafted not just for those living an active lifestyle but for anyone seeking to maintain and optimise heart health. 

It's designed to support heart function, aid the cardiovascular system under various demands, promote arterial health, enhance blood circulation, and help regulate blood sugar and lipid levels.

This supplement is a proactive measure for anyone committed to protecting their heart health, vital for achieving and maintaining peak physical performance and overall wellness.

Who should be taking your KIDNEY support supplement?

Sure, these kidney supplements are primarily designed for bodybuilders and high-performance athletes, but that doesn’t mean they’re exclusive to these people. 

While an athletic lifestyle can put strain on the kidneys, life in general is tough on the kidneys, and these supplements aim to counteract those effects.

Put simply, if you want to support healthy kidney function, blood circulation, and waste removal, this supplement is for you.

Why use a KIDNEY support supplement?

Unlike the liver, which has the ability to heal and regenerate, kidneys don't share these bragging rights. This is why focusing on optimal kidney health is so important.

After all, think about what they do for you.

They filter blood, remove waste through urine, balance bodily fluids, and regulate electrolytes. That’s no small feat.

And when your kidneys aren’t operating at 100% because of your daily routine, you risk complications and issues down the line.

You can avoid those issues by supplementing with a kidney support supplement.

Who should be taking your LIVER support supplement?

Originally crafted for bodybuilders and elite athletes, our liver support supplement is versatile enough for anyone seeking to enhance their liver health. Whether you're an active individual, a fitness enthusiast, or someone in the later stages of life, incorporating this supplement into your daily routine can be beneficial.

Ideal for those aiming to boost bile production, enhance liver detoxification, and support overall liver function, our supplement is a comprehensive solution for maintaining liver health across various lifestyles and age groups.

Why use a LIVER support supplement?

The liver, your body's detox powerhouse, handles a significant daily workload. This is true for everyone including those leading active lifestyles and even individuals focused on healthy ageing.

Active individuals, particularly those involved in rigorous physical activities like bodybuilding, often have higher intakes of protein, various supplements, and occasionally medications. These factors can increase the liver's workload substantially.

However, liver health isn't just a concern for the physically active. It's equally important for the general population and seniors who seek to maintain overall wellness. A sluggish or overburdened liver can lead to various health issues.

This is where a liver support supplement becomes a necessity. 

It aids in ensuring that your liver functions optimally, helping your body effectively manage the demands of an active lifestyle, ageing, or daily stressors. 

By incorporating a liver support supplement into your routine, you’re taking a proactive step towards protecting and enhancing your liver’s health and your overall well-being.

Who is DIGEST AID for?

Digest Aid is a comprehensive gut health and digestive support supplement that is suitable for anyone who wants to improve their digestion, bowel function, and overall gut health. 

If you currently experience digestive discomfort, such as bloating, gas, and indigestion, Digest Aid can help.

Digest Aid is more than a digestive enzyme supplement, it’s an all-around gut support supplement that ensures you digest and absorb nutrients more efficiently. 

In other words, your body will be able to effectively break down AND use the nutrients in the foods you eat.

Why should you use DIGEST AID?

The stress from everyday life can have a big impact on your digestion. 

If you’re always on-the-go, never giving your body a chance to rest, you might not be producing enough stomach acid to properly digest your food. 

This is where Digest Aid can help. 

Digest Aid is essential for optimal nutrient absorption and reducing digestive discomfort. 

The ingredients in Digest Aid help break down food into smaller, absorbable components, ensuring the body can efficiently utilise the essential nutrients. 

This is especially helpful for athletes or anyone eating a lot of protein. It helps your body use the proteins and other nutrients needed for muscle repair and growth.

Plus, it aids in reducing bloating, gas, and indigestion often associated with a high-protein diet.

Who should take DAILY GREENS?

Daily Greens is ideal for fitness enthusiasts, active seniors, and anyone looking to fill nutritional gaps in their diet.

Whether you're working out hard, engaging in sports, or just focusing on getting the right nutrients every day, Daily Greens is crafted to meet your body's nutritional requirements and boost your overall health.

Why should you use DAILY GREENS?

Daily Greens provides a rich mix of vital vitamins, minerals, and antioxidants, perfect for improving everyday health and aiding recovery after physical activities.

Suitable for everyone from athletes to those leading active lifestyles to older adults, it covers nutritional needs, promotes good gut health, safeguards cells, and strengthens the immune system, among other benefits.

With several superfoods in one easy serving, it's a great option for anyone wanting excellent nutrition without the hassle of preparing numerous meals.

SHIPPING

How much does shipping cost?

Orders $200+ in Australia? Shipping's on the house. 

For orders under $200, shipping cost is determined based on delivery method (standard or express), shipping location, and size/weight of the package – no surprises, we promise.

How long will it take for my order to arrive?

Our team is quick on their feet – we get your order out typically within 24 hours, but it could take up to two (2) business days when we're especially busy. 

Once it's wrapped up with care and ready to go, Australia Post takes it from there. You'll know it's heading your way when you get that “fulfilled” email, complete with all the details to track your package. 

Your order should arrive within one to eight (1 to 8) business days, depending on the speed you pick at checkout.

Didn't get your goods in 10 business days? Email us at info@innerdose.com.au – we're on it!

Can I track my order?

As soon as your Inner Dose supplements are packed and ready to hit the road, we'll ping you with a confirmation email. 

You'll also get the thumbs up from Australia Post, along with a special link to keep tabs on your parcel's adventure.

Prefer a shortcut? 

Click right here: Track Your Order and then punch in the tracking number from our email. It's like a GPS for your supplements!

What if I need to change my shipping address?

If your order is en route to the wrong spot, don’t sweat it! 

As long as it hasn't left our facility, we've got you covered. Just email us the correct address and your order number to info@innerdose.com.au, and we’ll update your details.

IMPORTANT: But remember, once your package is on its way, it’s out of our hands. If an incorrect address is provided and the parcel finds a new home there, we can't send out a search party. 

Double-check those details to ensure your supplements don't go on an unexpected journey! 

Can I return my order if I'm not satisfied?

Received your order but need to send it back? No problem at all! 

Just shoot us an email at info@innerdose.com.au, and we'll guide you through our straightforward return procedure without any fuss. 

Before you reach out, take a moment to review our Refund/Return Policy to confirm your product qualifies for a return. 

We're here to help make the process as smooth as possible.

BILLING

What payment methods do you accept?

We accept payment via credit card (Visa, Mastercard, American Express) and PayPal. We are also pleased to announce we accept orders through AfterPay, for your convenience. All transactions are processed securely using SSL encryption to protect your personal and financial information.

When will I be charged for my order?

You will be charged for your order at the time of purchase. Once your payment has been processed, you will receive a confirmation email with your order details.

Is it safe to enter my credit card information on your website?

When you order from Inner Dose, you can trust that we take your privacy and security seriously. Your personal information is processed securely, and all credit card data is protected using SSL encryption.

What if there is a problem with my payment?

If there is an issue with your payment, please contact us as soon as possible. We'll work with you to resolve the issue and ensure that your order is processed and shipped promptly. Depending on the nature of the issue, we may need to cancel and reprocess your order or request additional information to verify your payment details.

How will I receive my invoice?

Once your payment has been processed, you will receive a confirmation email with your order details and invoice. If you have any questions or concerns about your invoice, please don't hesitate to contact us.

SUPPORT

How can I contact Inner Dose customer support?

You can contact our customer support team via email or through our website's contact form. We'll do our best to respond to your inquiry as quickly as possible. Alternatively, you can call us between the hours of 9-5 Monday- Saturday via the contact number below.

Email contact: info@innerdose.com.au

Phone contact:
1300 146 637

What is your customer support team's availability?

Here are Inner Dose we work relentlessly to provide our customers with premium support. Contact us via email anytime, any day and someone will get back to you generally within 2 hours max.

Alternatively contact us via our 1300 number Monday - Saturday 9-5.

How quickly can I expect a response from customer support?

Our goal is to respond to all customer inquiries within 2 hours during regular business hours Monday-Saturday. This may be slightly longer for inquiries late at night or early in the morning. We don't outsource customer support, our small team here in QLD handle everything.

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Hand-picked ingredients, clinically dosed, formulated for optimal internal health & performance.