When Will My Order Fly Out the Door?
Our team is quick on their feet – we get your order out typically within 24 hours, but it could take up to two (2) business days when we're especially busy.
Once it's wrapped up with care and ready to go, Australia Post takes it from there. You'll know it's heading your way when you get that “fulfilled” email, complete with all the details to track your package.
Your order should arrive within one to eight (1 to 8) business days, depending on the speed you pick at checkout.
Didn't get your goods in 10 business days? Email us at info@innerdose.com.au – we're on it!
Shipping Costs? We Keep It Simple.
Orders $200+ in Australia? Shipping's on the house.
For orders under $200, shipping cost is determined based on delivery method (standard or express), shipping location, and size/weight of the package – no surprises, we promise.
FREE SHIPPING On Orders Over AUD$200!
Just in case you missed it above, we offer FREE shipping on orders over $200 AUD.
How Do I Track My Order?
As soon as your Inner Dose supplements are packed and ready to hit the road, we'll ping you with a confirmation email.
You'll also get the thumbs up from Australia Post, along with a special link to keep tabs on your parcel's adventure.
Prefer a shortcut?
Click right here: Track Your Order and then punch in the tracking number from our email. It's like a GPS for your supplements!
Help, I Think My Order Is Lost/Hasn’t Been Delivered!
We aim for a sprint, but sometimes our couriers end up in a marathon. Usually, parcels arrive within two to eight (2 to 8) business days, but occasionally, the universe throws in a detour.
If your tracking suggests a delay, it's just the courier catching their breath.
Haven't seen your Inner Dose parcel after 10 business days? Drop us a line at info@innerdose.com.au, and we'll turn detective to track it down.
Just a heads-up: Once we hand off your order to the courier, they're the new captains of the ship. While we can't steer, we can definitely send out an SOS on your behalf.
Rest easy knowing we're here to hustle for a resolution at top speed.
Need to Redirect Your Order?
If your order is en route to the wrong spot, don’t sweat it!
As long as it hasn't left our facility, we've got you covered. Just email us the correct address and your order number to info@innerdose.com.au, and we’ll update your details.
IMPORTANT: But remember, once your package is on its way, it’s out of our hands. If an incorrect address is provided and the parcel finds a new home there, we can't send out a search party.
Double-check those details to ensure your supplements don't go on an unexpected journey!
Do You Ship Internationally?
At present, Inner Dose proudly fuels athletes across Australia and New Zealand.
That means for our friends in New Zealand, yes — we've got you covered!
Dreaming of Inner Dose on your home turf? We're all ears!
Tell us where you are, and we'll put our global expansion plans into high gear to get our products to your corner of the world.
Share your location with us, and we'll work on crossing borders to support your wellness journey.
Received a Damaged Order?
We strive for perfection, but sometimes the journey from us to you can be a bumpy one.
If your order arrives less than perfect, let's make it right.
Get in touch with us at info@innerdose.com.au or send a message through our Contact Us page.
Our dedicated customer service team is on standby to address the issue and ensure your satisfaction without delay.
Received the Wrong Items?
Oops! If a mix-up has occurred and you've received a product different from what you ordered, we're sorry for the slip.
We're eager to sort this out quickly!
Please drop a line to our customer support team at info@innerdose.com.au, and we'll spring into action to correct the mistake.
For a speedy resolution, please have your order number and the email address associated with your order ready. We're here to ensure your order is perfect!
Want To Make a Return? Here’s the Process:
Received your order but need to send it back? No problem at all!
Just shoot us an email at info@innerdose.com.au, and we'll guide you through our straightforward return procedure without any fuss.
Before you reach out, take a moment to review our Refund/Return Policy to confirm your product qualifies for a return.
We're here to help make the process as smooth as possible.