Our 30-Day Money-Back Promise: Summary
At Inner Dose, we proudly stand behind our supplements, which is why we offer you complete peace of mind with our 30-Day Money-Back Guarantee.
Initiate Your Hassle-Free Return
If you decide that our products aren't right for you, initiating a return is as easy as reaching out to us.
Contact our customer care team, and we'll promptly send you a prepaid return shipping label along with simple, step-by-step instructions for returning your package.
Condition for Returns
To be eligible for a full refund, it's important that the items returned are in their original state: unopened and unused.
This ensures that the products are in a condition that is safe and appropriate for restocking and reshipping.
How Do I Request a Return/Refund?
To begin the return or refund process, simply send an email to info@innerdose.com.au.
Please include your order number and the email address associated with your purchase so we can swiftly locate your order in our system and expedite your request.
Is My Return Eligible for a Refund?
Not sure if your return is eligible to be accepted? No worries – We break it all down here step-by-step.
To ensure a smooth return process, please follow these steps:
1. Verify Item Condition: Confirm that each item is in its original state: unopened, unused, with seals and packaging untouched.
2. Secure Packaging: Pack the supplements carefully to avoid any damage during their journey back to us.
3. Provide Photographic Evidence: Snap clear photos of the items to demonstrate their condition and attach these images in an email when you initiate the return.
4. Prepare Proof of Purchase: Have your receipt or proof of purchase ready to show that the transaction was made with Inner Dose.
5. Request Your Return: Contact us to request a return within 30 days of receiving your order, providing the photos and proof of purchase in your correspondence.
In cases where the product has been sent incorrectly by Inner Dose, or if it's damaged or deemed faulty upon arrival, we will arrange a return within 30 days of receipt.
I Want To Cancel My Order – What Do I Do?
If you decide to cancel your order, please email us within a few hours of your purchase at info@innerdose.com.au.
It’s important to remember that our fulfilment system is designed for speed, so it's crucial to inform us as soon as you can to stop the order.
Should the cancellation request arrive after your order has been sent out, we won't be able to stop the delivery.
If that happens, it’s okay! All you'll need to do is accept the delivery and then contact us to initiate a return. We’ve got you covered!
I’ve Received the Wrong Product, What Do I Do?
Oh no, it seems we've made a mix-up – we’re so sorry about that! Let’s make it right straight away.
Just shoot us an email at info@innerdose.com.au or give us a ring at 1300 146 637, and we’ll leap into action to send you the correct products.
We appreciate your understanding and are here to turn this around quickly for you!
What If My Order Arrives Damaged?
Oops, it looks like your order didn’t arrive in tip-top shape, and that’s not what we want!
To help us zoom in on the issue and fast-track the fix, please email us at info@innerdose.com.au with photos of the damaged items.
This will help us verify the condition and get the ball rolling on making things right.
Rest assured, we’re on it and will guide you through the next steps once we assess the situation. Thank you for your patience and assistance!
Experience a Stress-Free Returns Process with Inner Dose
At Inner Dose, we've streamlined our returns to be as straightforward and effortless as possible for you.
If you need to send an item back, don't worry—we've got you covered with a free and uncomplicated returns service.
Simply reach out to us, and we'll guide you through the quick steps to ensure your return is handled swiftly and satisfactorily. Your peace of mind is our priority.