Our 60-Day Money-Back Promise: Summary
Our 60-Day Money Back Guarantee applies only to your first order of a particular product per household. To be eligible, your order must meet the following conditions:
- First-time purchase of a product - the guarantee applies only to your first order of a particular product from Inner Dose.
- Direct purchase - Orders placed via third-party resellers including Amazon are not eligible for the guarantee.
- Refund request - Refunds can only be requested within 60 days of purchase.
If you're eligible and not seeing the results you hoped for, just reach out to us within the refund window.
Initiate Your Hassle-Free Return
If you decide that our products aren't right for you, initiating a return is as easy as reaching out to us.
Contact our customer care team, and we'll promptly start the return process with you.
Condition for Returns
This return policy is separate to the money back guarantee policy.
We do not accept returns for non-faulty items. This is because we are unable to resell items that have been returned to us, regardless of their condition. Therefore, please ensure that you have made any enquiries before purchasing and are confident you wish to use the product(s).
If your item is faulty, you will be eligible to choose between a replacement or a refund. Faulty items must be declared within 14 days of purchase.
Please email us at info@innerdose.com.au and we'll help ensure the process is easy.
How Do I Request a Return/Refund?
To begin the return or refund process, simply send an email to info@innerdose.com.au.
Please include your order number and the email address associated with your purchase so we can swiftly locate your order in our system and expedite your request.
Is My Return Eligible for a Refund?
You are eligible for a refund if you meet either of these conditions:
1. You qualify under our 60-Day Money Back Guarantee:
- This is your first purchase of this particular product from Inner Dose
- You purchased directly from us (not through third-party resellers like Amazon)
- You're requesting the refund within 60 days of your purchase date
- You're not satisfied with the results of the product
2. You received a faulty product:
- Faulty items must be reported within 14 days of purchase
- You'll have the option of a replacement or a refund
For all refund inquiries, please contact us at info@innerdose.com.au and our team will assist you with the process.
Please note that we do not accept returns for non-faulty items, as we cannot resell returned products regardless of their condition.
I Want To Cancel My Order – What Do I Do?
If you decide to cancel your order, please email us within a few hours of your purchase at info@innerdose.com.au.
It’s important to remember that our fulfilment system is designed for speed, so it's crucial to inform us as soon as you can to stop the order.
Should the cancellation request arrive after your order has been sent out, we won't be able to stop the delivery.
If that happens, it’s okay! All you'll need to do is accept the delivery and then contact us to initiate a return. We’ve got you covered!
I’ve Received the Wrong Product, What Do I Do?
Oh no, it seems we've made a mix-up – we’re so sorry about that! Let’s make it right straight away.
Just shoot us an email at info@innerdose.com.au or give us a ring at 1300 146 637, and we’ll leap into action to send you the correct products.
We appreciate your understanding and are here to turn this around quickly for you!
What If My Order Arrives Damaged?
Oops, it looks like your order didn’t arrive in tip-top shape, and that’s not what we want!
To help us zoom in on the issue and fast-track the fix, please email us at info@innerdose.com.au with photos of the damaged items.
This will help us verify the condition and get the ball rolling on making things right.
Rest assured, we’re on it and will guide you through the next steps once we assess the situation. Thank you for your patience and assistance!
Experience a Stress-Free Returns Process with Inner Dose
At Inner Dose, we've streamlined our returns to be as straightforward and effortless as possible for you.
If you need to send an item back, don't worry—we've got you covered with a free and uncomplicated returns service.
Simply reach out to us, and we'll guide you through the quick steps to ensure your return is handled swiftly and satisfactorily. Your peace of mind is our priority.